Support services
Customer service is at the heart of everything we do at Casepak.
All Casepak customers have a dedicated account management support team. Led by an Account Manager, it’s their role to see that all aspects of the Casepak service are responsive, timely, professional and personable. Whether you need help with recycling collections, recycling equipment, an emergency call out or advice on waste legislation and reporting, your Account Manager will be on hand to help.
They’re also the people to turn to when you need a little extra support. At Casepak we understand that waste management and recycling services need to adapt to changing timetables and circumstances. When you’ve got an extra unexpected load of recyclable materials to process or need additional storage space, your Casepak Account Manager will provide a solution.
With customer service as one of key performance indicators, we guarantee a swift, appropriate and friendly response from someone who knows and understands your circumstance.
Our support services include:
- computer generated weight tickets
- detailed monthly collection reports
- compliance with waste legislation and issue of Waste Transfer Notes
- services payments the month following collection
- self-billing accounting systems
- quick response to non-standard requests
- 24/7 support
- dedicated Account Managers
At Casepak, we really are with you every step of the way.
